Sanitizing a well is a 2-day process in which we immerse the well in a combination of chemicals to sanitize. Once these chemicals have sat for the amount of time required we then need to flush the well. Flushing the well requires us to leave the pump running for approximately 4-5 hours. In some cases we will need to re-circulate the well, therefore, the pump will be running slightly longer. Crystal Clear Water Purification Inc. is not responsible for any pump issues that may occur due to an unstable pump.
Sanitizing the house lines is a process in which we are putting chemicals into the lines & heater of the home to sanitize. This process can cause debris that are stuck in the lines to become free. In turn, this debris may clog the screens on your faucets, showerheads, toilets, and cartridges. Crystal Clear Water is not responsible to fix this. We are letting you know that this may occur and you may find that you don’t have water at a specific faucet, or that there is very low pressure. Please read all instructions below.
LIFETIME WARRANTY on all parts & newly installed items. Customers must remain on monthly service. Lifetime warranty will be discontinued if you stop your monthly service. In order to reinstate the warranty, you must pay for missing service months. Your lifetime/*warranty will also be void if any other company works on the system. We manufacture our own systems, these systems are unique, more complex, and more efficient than our competition.
Crystal Clear Water warrants your product to be free from defects in material and workmanship. If you discover a defect in the product covered by this warranty, we will repair at our option using new or refurbished components, or if repair is not possible we will replace the item. If excessive water usage is suspected we will monitor water usage. Also make sure to always check for leaks in pipes as well as the toilet flappers getting stuck as they will use up your water capacity, causing your water to smell. All repairs are subject to exchange and labor fees. Does not include after hours or weekend calls. Any warranty repairs must be done during the week to avoid an after-hours charge.
This warranty covers defects in manufacturing discovered while using the product as recommended. This warranty does not cover theft, nor does coverage extend to damage caused by misuse, abuse, unauthorized modification, or natural disasters. The warranty does not cover any sulfur/algae bacteria build-up, nor does it cover any sand damage/build-up from a collapsed or collapsing well. This warranty does not cover broken pipes after the first year.
LIFETIME WARRANTY on all parts & newly installed items. Customer must remain on monthly service. Lifetime warranty will be discontinued if you stop your monthly service. In order to reinstate the warranty, you must pay for missing service months. Your lifetime/*warranty will also be void if any other company works on the system. We manufacture our own systems, these systems are unique, more complex, and more efficient than our competition.
Crystal Clear Water warrants your product to be free from defects in material and workmanship. If you discover a defect in the product covered by this warranty, we will repair at our option using new or refurbished components, or if repair is not possible we will replace the item. If excessive water usage is suspected we will monitor water usage. Also make sure to always check for leaks in pipes as well as the toilet flappers getting stuck as they will use up your water capacity, causing your water to smell. All repairs are subject to exchange and labor fees. Does not include after hours or weekend calls. Any warranty repairs must be done during the week to avoid an after-hours charge.
After you purchase the system, you have the option to have a lifetime warranty on the whole system including the filters. How it works is you pay $12.95 a month for a minimum of one year, and the plan will cover all service calls (excluding after hours), parts, filters, faucets, and leaks. This will remain in effect the entire time your plan is active.
Here are the steps to follow when changing the filters or installing a new under-sink reverse osmosis system.
Optional Ultra Violet light for all reverse osmosis systems. When your on well water there is no telling if you have bacteria in your well, water system, or the actual pipes themselves. We will recommend a bacteria light that will kill bacteria and protect your family from viruses and other harmful contaminates.
Booster pump or transfer pump option—This option is available if you would like to get better quality water and more pressure to places like your faucet or far distances like your refrigerator/icemaker
Multi Membrane upgrade—This option is for customers who want a little better quality water and to conserve more water. You will waste less than half of a single membrane system.
Auto shut off Option is a device that goes under the sink for if you encounter a leak. The leak detector will automatically shut off the water to the unit so you do not flood your cabinets.
LIFETIME WARRANTY on all parts & newly installed items. Customer must remain on monthly service. Lifetime warranty will be discontinued if you stop your monthly service. In order to reinstate the warranty, you must pay for missing service months. Your lifetime/*warranty will also be void if any other company works on the system. We manufacture our own systems, these systems are unique, more complex, and more efficient than our competition.
Crystal Clear Water warrants your product to be free from defects in material and workmanship. If you discover a defect in the product covered by this warranty, we will repair at our option using new or refurbished components, or if repair is not possible we will replace the item. If excessive water usage is suspected we will install a backwashing control valve on the carbon/calcite system at the owners’ expense to monitor water usage. Also make sure to always check for leaks in pipes as well as the toilet flappers getting stuck as they will use up your water capacity, causing your water to smell. All repairs are subject to exchange and labor fees. Does not include after hours or weekend calls. Any warranty repairs must be done during the week to avoid an after-hours charge.
This warranty covers defects in manufacturing discovered while using the product as recommended. This warranty does not cover theft, nor does coverage extend to damage caused by misuse, abuse, unauthorized modification, or natural disasters. The warranty does not cover parts that are subject to normal wear and tear; Switches and carbon/calcite. Does not cover any sulfur/algae bacteria build-up, holding tank cleanings, nor does it cover any sand damage/build-up from a collapsed or collapsing well. This warranty does not cover any broken pipes after the first year.
With Crystal Clear Water Purification INC’s whole-home ro system, you now have bottle water quality at every faucet. Few things you need to know about your system.
Maintenance must be done monthly to preserve the membrane and efficiency of the system. Each month the membrane and carbon/calcite tank must back-wash and the ball valve is restored back to home position mode after flushes. ( Do not ever touch or attempt to adjust the ball valve by the flow meters or can void the warranty) The pre-filter needs to be changed and well documented to determine what is in the well. Solenoid valves and coils need to be cleaned, booster pump and reverse action switch need checked and filed. Membrane pressure needs to be checked and adjusted. Flow meters must be checked for signs of bacteria problems with the well. Switches and tanks must be checked, filed, adjusted and sync together. Check inside of the tank and do all water tests to ensure proper operation of the system. The test may include Sulfur, Iron, hardness, ph, TDS, and tannins. On our monthly service plan, we provide your family the peace of mind you deserve worry-free service and a lifetime warranty.
This unit has to go through a cleaning cycle that by default is set to go off between midnight and 2: 00 am, though this cycle time can be altered if it is absolutely needed. When it cleans itself out or regenerates it will change cycles and a little water does come out of the screen just for a moment, this is normal. YOU CANNOT USE WATER OR FLUSH TOILETS DURING THIS REGENERATION PERIOD OR YOU WILL GET SMELLY WATER INSIDE YOUR HOUSE. Please ask your Technician about upgrading to a NO HARD WATER BYPASS that is easily adapted to your new Gen 5 system for a minimal extra cost.
If you ever run out of water please make sure you have checked the following. Check the water from the well to make sure it’s flowing. If not, you have a problem with the well switch, underground wire, or the well pump. Next, check the holding tank to make sure it’s full. If not you might have something running or using the water constantly like a toilet or left hose on or filling the pool. Also, check the gfi outlet-push button by the water system or it will be on the back gar-age wall on the outlet or it could be in the main breaker panel. If your tank is full there will be a switch (which is a gray or black square box) on the side of the tank and will have a lever on the side which was shown to you by our tech that installed it. The metal lever will have to be lifted up slowly until the pump kicks on. Once you heat your pump turn on you will have to hold the lever in that position until it stays on automatically. (usually around 50-60psi)
Overflowing holding tank — If your tank overflows the first thing to do Is go in the cabinet itself and look all the way to the left or all the way to the right and you will see a ball valve which is a red lever next to the blue filter sump. Turn it off by being perpendicular to the water pipe. You will have water to the house. However, your tank will not refill automatically until that ball valve is turned back on. Call Crystal Clear Water Purification INC to inform us of the issue. If your tank is running low of water make sure to turn the big ball valve back on to make your tank fill and repeat the process as needed.
Sulfur filters tend to last 300-600k gallons per rebed of the unit. Depending on the water quality.
Maintenance required for your sulfur filter. Your sulfur filter inlet needs to be checked for sulfur bacteria, injectors, cages, and screens cleaned. The microprocessor needs to be checked for gallon capacity and water usage, as well as checking programming. Chemicals are needed every so often to clean the multimedia from the build-up of sulfur or contaminates from well. On our complete monthly service which includes your water softener and salt, chemical clean, and citric acid.Monthly maintenance is 41.00 Bi-Monthly; every 2 months is 55.00The complete lifetime warranty is 80.00 includes everything on the pad. 110 monthly includes the well pump warranty as well on all qualifying systems.If you are having problems with smelly water, REMOVE ALL FAUCET SCREENS FIRST. Please do the hot water and cold water test. Turn your cold water on all the way cold for 3 minutes and then smell it. Next, turn the hot water on and make sure its all hot water only for minutes and see if it. Next whatever your conclusion is make sure to take off and check your faucet screens as they will make you have smelly water. If Crystal Clear has to come out for smelly water and it’s your faucet screens, you will be charged for a trip charge.
Crystal Clear Water Purification Inc. will NOT be held liable for any and all underground wiring, plumbing, sprinkler, low voltage cables or any other underground equipment not clearly marked by the locating company and the customer should damage arise due to trenching.
CUSTOMERS ARE REQUIRED TO MARK ALL UNDERGROUND COMPONENTS NOT LOCATED BY THE LOCATING COMPANY.
Crystal Clear Water is not responsible for the Labor Warranty on Non-Producing wells, Changes in the water table, or any other natural occurrences
PLEASE READ CAREFULLY
If water softener contains white anion resin used to reduce color in water. The unit requires adding resin cleaners to your salt in order to reduce calcium carbonate build up in the conditioner valve. Available cleaners are citric acid, soda ash. Failure to do so can damage your conditioner and void any warranty on your softener.
Total amount due at the time of install or repair. Crystal Clear Water is not responsible for piping on the inside of the home. Credit and Debit cards will are subject to a 2% fee. Down payment placed on a water system is non-refundable. If you pay with a credit or debit card and dispute or deny the charge you will be charged $ 25.00 additional bank processing fee as well as the original amount due. If payment is not received within 90 days, an 18% finance charge will be accrued.
Total amount due 10 days from the service date. All amounts not paid within 30 days from service date are subject to late fees. Finance charges and collection fees may apply in some cases. Crystal Clear is in no way responsible for piping on the inside of the home. Payments made with credit or debit cards will be assessed a 2% fee.
If in the 30 days there is something wrong we first need to send a tech out to try to fix it and if we can’t fix it we will uninstall it and refund the money
Our team is ready to assist you!
